• Our world class technology searches for the lowest available fare, comparing TTS | Amex GBT private rates vs client negotiated rates vs online deals on one screen.
  • On screen flags and prompts assist in eliminating wasteful expenditure. Any and all missed savings are clearly visible and captured.
  • Approval workflow – backed by the most powerful rules engine to help manage budgets and allows for instant access via SMS and Email.
  • Programme with low service fees. Compliance to procurement and sourcing contracts. Self-service and online travel request forms contribute to lower fees.
  • Multiple payment options with dynamic, online and custom reporting. SARS certified and electronic card matching. Automated electronic ticketing 24/7 coupled with E-Vouchers, E-Itinerary and automated invoicing.
  • Avoid duplication and manual data capturing with our intelligent integration.

The Service Excellence Centre (SEC) is the central point where service issues from across the organisation are dealt with. The SEC continuously collects and actions client feedback, and conducts regular client surveys.

The SOP allows for continuous process improvement thus raising the bar in order to meet our objective of service being our core industry differentiator.

  • Reduced learning curve/training time for new employees.
  • Business continuity.
  • Standardised processes.
  • Allowing our clients to get the best possible experience with us.

With an unwavering focus on precision, we prioritize making every travel booking a seamless blend of accuracy and personalisation. Our dedicated team meticulously aligns your unique preferences with each booking. Our quality control includes but is not limited to:

  • Booking Accuracy;
  • Profile preference management;
  • Best fare / rate check.

From queries and advice, to changes to existing reservations, voucher request and new domestic or international reservations, the emergency call centre can lend a helping hand.  The service is not outsourced, but is staffed by Tourvest Travel Services | American Express Global Business Travel resources.

Contact TTS | American Express Global Business Travel

Head Office:
Stonewedge Office Park
1 Wedgewood Link Road
Bryanston, Johannesburg
2191

Call: 011-691-0600
Email: sales@za.gbtafrica.com

American Express Global Business Travel value proposition.

GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” brand and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. Tourvest Travel Services is an authorized sublicensee of, and operates as a separate company from, GBT UK.